Product Questions & Important Information
Will this item fit in my room and through my doorway?
Please check the product dimensions and measure your room, doorways, hallways, staircases and elevators before ordering. Customers are responsible for confirming that the item can enter the property and reach the intended space.
What if the colour or material looks different in person?
We aim to show colours, textures and finishes accurately. Slight differences may occur because of screen settings, lighting, photography and natural variations in wood, stone, leather or fabric.
Will I need to assemble or install the product?
Some products require partial or full assembly. Assembly, wall mounting and electrical installation are not included unless clearly stated. Hardwired lighting should be installed by a qualified electrician.
How will a large item be delivered?
Large furniture may be delivered by freight or a specialized carrier. Delivery may be to the curb, driveway, building entrance or threshold. Room placement, unpacking and assembly are not included unless specifically confirmed.
What should I do if the item arrives damaged or parts are missing?
Contact info@bronzehomedecor.com promptly with your order number and clear photos of the product, packaging, shipping label and affected area. Please keep all packaging until the issue has been reviewed.
Can I return the item if it does not suit my space?
Eligible products may be returned according to our Return and Refund Policy. Items should generally be unused, unassembled and returned with all original packaging, parts and instructions. Return shipping may be the customer’s responsibility.
